1. Purpose
This privacy policy explains how Cloud French collects, uses, retains, and protects the personal information of website users, students, and clients. By using the website, filling out a form, booking a class, or purchasing a service, the user accepts this policy.
2. Information Collected
Cloud French may collect the following information:
- first and last name;
- email address;
- country or province of residence;
- French language level;
- learning objective;
- enrollment-related information;
- messages sent via the contact form;
- homework or work submitted by the student;
- technical information related to website usage;
- information required for payment.
Cloud French does not directly store full banking data when payment is processed by an external provider.
3. Use of Information
The information collected may be used to:
- respond to messages;
- manage enrollments;
- deliver courses;
- send course links;
- send PDF materials, homework, exercises, and recordings;
- process payments;
- improve Cloud French services;
- send important information about courses;
- send promotional communications where the user has given consent.
4. Consent
By submitting their information to Cloud French, the user agrees that their data may be used for the purposes described in this policy. The user may withdraw their consent or request changes to their information by contacting Cloud French.
5. Emails and Communications
Cloud French may send emails related to courses, enrollments, payments, or requested services. Cloud French may also send promotional emails if the user has given consent or where permitted by applicable law. The user may unsubscribe from promotional communications at any time.
6. Sharing of Information
Cloud French does not sell users' personal information. Some information may be shared with providers necessary for the operation of services, for example:
- payment platform;
- video conferencing platform;
- email platform;
- website hosting provider;
- educational tools;
- website analytics tools;
- administrative or accounting services if necessary.
This information is shared only when necessary to provide services, manage the website, or comply with a legal obligation.
7. International Storage
Personal information may be stored or processed in different countries depending on the tools and providers used by Cloud French. By using Cloud French services, the user understands that their information may be processed outside their country or province of residence.
8. Retention Period
Cloud French retains personal information only for as long as necessary to provide services, meet legal obligations, manage administrative records, or resolve a dispute.
9. Security
Cloud French implements reasonable measures to protect personal information against unauthorized access, loss, misuse, or unauthorized disclosure. However, no online transmission or storage system can be guaranteed as completely secure.
10. User Rights
The user may contact Cloud French to:
- request access to their personal information;
- request a correction;
- request deletion of certain information where possible;
- withdraw consent;
- ask a question about privacy.
11. Cookies
The Cloud French website may use cookies or similar technologies to improve user experience, analyze website traffic, or support certain marketing activities. The user may manage cookies in their browser settings.
12. Minors
Cloud French services are primarily intended for adults. If a minor wishes to use Cloud French services, the consent of a parent or legal guardian may be required.
13. Privacy Contact
For any questions regarding personal information or this privacy policy, you may contact: Cloud French Administration — Email: [email protected]
14. Policy Updates
Cloud French may update this privacy policy. The most recent version will be published on the website.